Have you seen Everybody Loves Raymond? There's one memorable interchange between Frank and Marie that has been running through my mind for the past few hours.
Marie says, "I'm not just some trophy wife."
"Trophy wife! What the *#$% kind of contest did I win to get you as a trophy?" Frank replies.
That's been running through my mind for the past few hours as I continue to sit here and listen to the Hewlett-Packard customer support recording. They have a cheery-voiced lady thanking me for my patience, assuring me that my call is important, and proclaiming that my new HP computer is backed by award-winning, 24-hour customer service. Did I mention that I called them over 2 hours ago? I have yet to speak to a human. How in the world is that considered "award-winning?" Is it the award for the longest phone wait time in the universe?
Another question I have for all customer support phone lines is why they always seem to be "experiencing unexpectedly high call volume." If it happens every freakin' day, maybe they should start expecting that volume of calls! Just an idea.
And maybe then they could hire more people who don't know what they're talking about. At least I could call, hang up, and call again, hoping for a different customer service representative. Instead, I'm afraid that if I hang up and call again, I'll just be bumped to the end of the 3-hour-long line.
4 years ago
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3 comments:
Haha! That was my life! So glad that I am not doing insurance the dental offices anymore! I will NEVER do it again. I waited my life away on the phone...well at least I got paid.
I called to set up internet/phone/tv through Qwest recently and I was literally on the phone with someone for a hour and half....and that was talking to a real person! Then I had to call them back when our modem didn't arrive on time. Then I talked to them for an HOUR while they figured it out...and then never really did! It just came the next day :(
I HATE calling customer service people!
My last customer service call was to Qwest to try to figure out why my internet had suddenly stopped working.
I got a real person, she asked what the problem was, I told her my internet wasn't working.
She asked what my account number was and I told her I didn't know that because it was in my emails and my internet wasn't working.
She got real upset at me for that one.
Then the internet started working, so I hung up.
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